Cancel/ Change Order Policy

At Bdaxue, we understand that ordering customized or unique products sometimes requires flexibility. We recognize that details can change rapidly, or mistakes can happen during the excitement of placing an order. To balance this need for flexibility with the speed and efficiency of our production process, we have established a clear and generous policy regarding order adjustments and cancellations. Your shopping journey is important to us, and we aim to serve you with the utmost care and transparency.

I. Our 4-Hour Flexibility Window

To give you the best opportunity to correct or change your mind, Bdaxue offers a strict 4-hour window immediately following the time of order placement for all cancellations or modifications. This window is designed to ensure your order is perfect before it enters the non-reversible stages of design processing, material allocation, and production setup.

A. Why the 4-Hour Limit?

Our commitment is to deliver your order as quickly as possible. As a result, our internal systems are automated to immediately start preparing your order for production once the initial holding period passes. This preparation includes:

• Design Review and Finalization: Custom text and design files are reviewed and prepared for the printing equipment.
• Material Allocation: Raw materials, specific garment sizes, and colors are pulled from inventory.
• Production Queue Assignment: Your order is assigned a specific slot in the manufacturing timeline.Once these steps begin, reversing or altering the order becomes prohibitively difficult and costly. Therefore, the 4-hour window is a critical deadline for both parties.

B. How to Cancel or Modify Your Order

If you need to make an adjustment within the initial 4-hour window, please act quickly and follow one of these methods for immediate attention:

1. Email Communication (Recommended): Send a direct email to our dedicated customer support team at support@bdaxue.com. Please use the subject line “URGENT: Order [Your Order Number] Cancellation/Modification Request”. Clearly detail the exact change needed (e.g., “Change Size from L to XL” or “Full Order Cancellation”).
2. Website Contact/Ticket: Utilize the “Contact Us” section on our website to create a support ticket. While effective, please note that a direct email is often the fastest way to alert our team during this critical 4-hour period.
   
   Our customer support team is on standby to promptly assist you with adjustments during this crucial initial timeframe.

C. Strict Policy After the Window Elapses

Important Note: Once the 4-hour timeframe elapses, the order is immediately moved into production status. We sincerely regret that we cannot accommodate further cancellations, modifications, size changes, color adjustments, or design changes. Your understanding of this hard deadline is greatly appreciated, as it allows us to maintain efficiency and meet delivery expectations for all our valued customers.

II. Critical Address Accuracy and Verification Policy

The successful delivery of your order is dependent on the accuracy of the shipping information provided at checkout. As a customer, providing the complete, correct, and verifiable delivery address information is solely your responsibility.

A. Customer Responsibility for Verification

We urge all customers to take a moment to double-check and confirm all details, including street number, street name, apartment/unit number, city, state/province, and postal code, before finalizing the order.

• You must ensure the address is recognized by standard postal carriers (e.g., USPS, FedEx, DHL).
• Any incorrect input, such as transposed numbers, incorrect spelling, or omission of an apartment number, can lead to delivery failure.

B. Address-Related Issues and Liability

Please be mindful that once the 4-hour modification window has closed and the address has been confirmed by the customer, Bdaxue cannot be held liable for non-delivery arising from address errors.

• Non-Delivery: If the package is returned to us due to an “unlocatable address,” “insufficient address,” or “recipient moved” status flagged by the courier, you will be responsible for the cost of re-shipping the package to the correct address.
• Delivered to Incorrect Address: If the package is successfully delivered by the courier to the incorrect address provided by the customer, we are unfortunately unable to issue a refund or send a free replacement.

We highly value your attention to detail and cooperation in creating a seamless and successful order experience.

III. Customer Support

For any questions or concerns related to this policy, your order status, or if you require urgent assistance within the 4-hour window, our customer support team is ready to assist you.

Address: 13615 Station Dr, Platte City, MO 64079, United States
Email: support@bdaxue.com
Phone: +1 (816) 570-5907

Your satisfaction is our ultimate priority, and we appreciate your cooperation in ensuring a smooth and accurate shopping journey. Thank you for choosing Bdaxue. We eagerly anticipate serving you with the utmost care and efficiency.