Return & Refund Policy

Return & Refund Policy

At Bdaxue, customer trust is central to everything we do. We understand that purchasing apparel online—whether evaluating the fit of a jacket, the structure of a polo, or the everyday comfort of a hoodie—requires confidence and flexibility.

To ensure a fair and transparent shopping experience, we offer a 60-day return window and a 7-business-day refund processing period, with no restocking fees and no hidden conditions.

1. 60-Day Return Guarantee

We believe customers deserve sufficient time to evaluate their purchase. Our extended return policy allows you to try your items at home and make an informed decision.

  • Return Window: 60 calendar days
  • Start Date: From the confirmed delivery date provided by USPS, UPS, or FedEx
  • Eligible Items: Standard Bdaxue apparel, including T-shirts, shorts, pants, hoodies, polos, and jackets

Returns requested outside this timeframe may not be accepted.

2. Return Eligibility Requirements

To maintain quality and hygiene standards, all returned items must meet the following conditions:

  • Condition: Unworn, unwashed, and unaltered
  • Tags: All original Bdaxue tags and labels must remain attached
  • Cleanliness: Free from stains, odors, pet hair, makeup, or signs of use

For best results, we recommend trying on pants and shorts over a clean surface to preserve eligibility.

3. No Fees & Fair Refund Commitment

Bdaxue removes unnecessary friction from the return process:

  • No restocking fees
  • No hidden charges
  • Free domestic return shipping for eligible returns (prepaid return label provided)

The refunded amount will equal the original product price paid, excluding non-refundable charges where applicable (e.g., expedited shipping).

4. Refund Processing Timeline

Once your return is received and inspected, refunds are handled promptly.

  • Processing Time: Within 7 business days after inspection
  • Refund Method: Original payment method only
  • Bank Processing: Financial institutions may require an additional 2–5 business days to post the refund

You will receive a confirmation email once the refund has been initiated.

5. How to Initiate a Return

Starting a return is simple and structured:

  • Contact Us: Email support@bdaxue.com within 60 days of delivery
  • Provide Order Details: Include your order number and the item(s) you wish to return
  • Receive Return Label: Our team will email you a prepaid return shipping label
  • Pack Securely: Use original packaging when possible
  • Ship the Item: Drop off the package at an authorized carrier location

Returns sent without prior authorization may be delayed or rejected.

6. Damaged or Defective Items

If an item arrives damaged or defective, we will resolve the issue without delay.

  • Report Timeframe: Within 48 hours of delivery
  • Required Evidence: Clear photos showing the issue
  • Resolution: Priority replacement or full refund at no additional cost

The standard return window does not apply to confirmed defective items.

7. Exchanges

To ensure efficiency and faster delivery, Bdaxue does not process direct exchanges.

Our recommended approach:

  • Return the original item for a full refund
  • Place a new order for the desired size or color

This process minimizes delays and ensures availability.

8. Policy Summary

Policy Feature Bdaxue Standard
Return Window 60 Days
Refund Processing 7 Business Days
Restocking Fees None
Return Shipping Free (Domestic)
Refund Method Original Payment Method
Support Email support@bdaxue.com

9. Customer Support

Our support team is committed to clear, respectful, and timely assistance.

Store Name: Bdaxue
Business Address: 13615 Station Dr, Pallette City, MO 64079, United States
Phone: +1 (816) 570-5907
Email: support@bdaxue.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)